Sales Policy for Skitopinn Art Gallery

Effective Date: December 25, 2024

At Skitopinn Art Gallery, we strive to provide a smooth and satisfying experience for all our customers. This Sales Policy outlines the terms and conditions under which we sell our artworks through our website, skitopinn.com. By placing an order, you agree to abide by the terms and conditions set forth in this Sales Policy. Please read this policy carefully before making any purchases.

1. General Terms and Conditions

When you place an order with Skitopinn Art Gallery, you are entering into a legally binding contract to purchase the artwork or products from our website. These purchases are governed by the terms and conditions outlined in this Sales Policy. By making a purchase, you confirm that you understand and accept these terms.

  • Age Requirement: To make a purchase on our website, you must be at least 18 years of age or have parental consent to do so.
  • Product Availability: All artwork and products are subject to availability. We make every effort to keep our inventory up to date, but in the rare instance that an item is no longer available, we will notify you immediately and offer alternatives, backordering options, or a full refund.
  • Order Acceptance: An order confirmation does not guarantee acceptance. We reserve the right to refuse or cancel any order at our discretion. If we cancel an order, you will be promptly refunded.

2. Pricing and Payment

All prices listed on our website are in U.S. Dollars (USD) unless stated otherwise. The prices are accurate at the time of publishing, but we reserve the right to modify prices without prior notice. Please be aware that prices and promotions may vary based on your location, special offers, and sales events.

  • Currency: All transactions are processed in U.S. Dollars (USD).
  • Sales Tax: Sales tax is applied to orders in accordance with applicable state and local tax laws. The applicable tax amount will be calculated at checkout based on your shipping address.
  • Payment Methods: We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Gift Cards. Payments are processed securely through encrypted gateways to ensure your financial information is safe.
  • Payment Authorization: Your payment will be authorized at the time of placing the order. In the case of any issues with payment authorization, we will inform you promptly, and your order will not be processed until the payment is successfully verified.

3. Order Confirmation and Processing

After you place an order, you will receive an order confirmation email containing the details of your purchase. This email serves to acknowledge that we have received your order, but it does not constitute acceptance. A separate shipping confirmation email will be sent once your order has been processed, shipped, and is ready for delivery.

  • Order Processing Time: We typically process orders within 1-3 business days from the date of purchase. Custom artwork may take longer to prepare, and we will inform you of any significant delays.
  • Shipping: Once your order is confirmed and processed, it will be shipped according to the selected delivery method. For further details on shipping, including expected delivery times and shipping costs, please refer to our Shipping Policy.

4. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible. We process orders quickly, and while we will do our best to accommodate changes, once an order has been shipped, it cannot be canceled. However, you may initiate a return for an order once you receive the item, according to our Return Policy.

To request a cancellation, please contact us via email at info@skitopinn.com or call us at (251) 368-4150. Be sure to have your order number and details ready for us to assist you promptly.

5. Shipping and Delivery

We offer domestic and international shipping to deliver our artwork to customers worldwide. Shipping charges will be calculated based on your delivery address and the shipping method chosen during checkout. For detailed shipping information, please refer to our Shipping Policy.

  • Domestic Shipping: Orders shipped within the United States typically take 3-7 business days for delivery, depending on the selected shipping method.
  • International Shipping: International orders can take anywhere from 7-21 business days for delivery. Please be aware that customs duties, taxes, and other import fees may apply to international shipments. These fees are the responsibility of the customer.
  • Shipping Confirmation: Once your order is shipped, we will send a shipping confirmation email with tracking information to allow you to monitor your order’s progress.

Please note that we are not responsible for delays caused by third-party shipping carriers or customs procedures.

6. Returns, Exchanges, and Refunds

If you are not satisfied with your purchase, we want to make the return process as easy as possible. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.

  • Eligibility: Returns must be requested within 14 days of receiving your artwork. Items must be returned in their original, unused condition and packaging.
  • Refunds: Once we receive and inspect your return, we will process your refund. Refunds are issued to the original payment method. Please note that shipping charges are non-refundable, unless the item is defective or damaged upon arrival.
  • Exchanges: If you would prefer to exchange an item for a different piece, we can assist you with this as long as the artwork is in original condition. Additional shipping costs may apply for exchanges.
  • Damaged or Defective Items: If the item you received is damaged or defective, please contact us within 5 business days of receiving your order. We will offer a replacement or full refund, including return shipping at no cost to you. Please provide photos of the damage along with your order details to help us process the return quickly.

7. Gift Cards

Skitopinn Art Gallery offers gift cards that can be used for purchasing artwork or other products on our website. Gift cards are redeemable only for merchandise and cannot be redeemed for cash, except as required by law. If you have a problem with a gift card or need assistance, please contact us.

8. Discounts and Promotions

From time to time, we may offer discounts, promotions, or sales events. These promotions are subject to specific terms and conditions, which may include expiration dates, product exclusions, and other restrictions. Please read the terms associated with each promotion carefully. Unless otherwise stated, promotions cannot be combined with other offers.

9. Customer Account

You have the option to create a customer account on our website to manage your orders, save your favorite pieces, and store your payment details for faster checkout. While having an account is not mandatory, we recommend it for a more streamlined shopping experience.

  • Account Security: You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. If you suspect any unauthorized use of your account, please contact us immediately.

10. Limitation of Liability

Skitopinn Art Gallery is not responsible for any indirect, incidental, special, or consequential damages arising from your purchase or use of our artwork. Our total liability in any situation will be limited to the total amount paid for the artwork purchased.

11. Changes to the Sales Policy

We reserve the right to update or amend this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

12. Contact Us

If you have any questions or need assistance with your order, please contact us at:

  • Email: info@skitopinn.com
  • Phone: (251) 368-4150
  • Address: 141 Sycamore Rd, Atmore, Alabama (AL), United States
  • Website: twiintopin.com